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Industry History

How casino resorts and their surrounding culture have changed over time.

Our point of view

Hospitality is an experience made of details

We look beyond spectacle to the choices that help people understand a place, find what they need and feel considered as guests.

  1. The Guest Journey Starts Before the Front Desk
  2. Open Plan or Distinct Zones? Two Ways to Organize a Resort Lobby
  3. How Las Vegas Casino Resorts Became Destinations

About the publication